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Dec. 19, 2024

Episode #111. Solving Healthcare’s Last Inch: The Problem Of Patient Identity, with Clay Ritchey, CEO of Verato

Episode #111. Solving Healthcare’s Last Inch: The Problem Of Patient Identity, with Clay Ritchey, CEO of Verato

Accurately identifying patients is one of the most persistent challenges in healthcare.

In this episode, Clay Ritchey explores healthcare technology, focusing on the "last inch" problem of patient identity. Unlike traditional methods, his company uses a unique matching system to connect patient data accurately. He also explores leadership, emphasizing trust, making a difference, and putting customers first. Finally, Clay encourages young professionals to stay curious and embrace change.

Tune in and discover how Verato's innovative approach to patient identity resolution drives better care and fuels the future of healthcare technology!


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About Clay Ritchey:

Clay Ritchey is a seasoned healthcare technology leader with over three decades of experience driving growth and innovation. As CEO of Verato, he spearheads the company's mission to solve the critical challenge of patient identity resolution, ensuring accurate and secure data flow in the healthcare ecosystem. His leadership philosophy centers on making a difference, fostering trustworthiness, and prioritizing customer obsession.  Before Verato, Clay served as CEO of Evariant, leading the company through a period of hyper-growth and a successful merger with Healthgrades. His extensive background includes leadership roles at Imprivata, Equinox Healthcare, and Hill-Rom IT Solutions, demonstrating a consistent track record of success in the healthcare technology. Clay holds an MBA from Harvard Business School and a BSEE with the Highest Distinction from Pennsylvania State University.  He is passionate about mentoring future leaders and believes in the transformative power of technology to improve patient care.

Things You’ll Learn:

  • Shifting to remote work during COVID-19 showcased the importance of flexibility and strong organizational values in uncertain times.
  • Values like customer obsession and a commitment to making a difference are essential for building trust within a team and industry.
  • Staying curious and learning about the complexities of healthcare workflows is essential for anyone entering the field.
  • Firsthand experiences like a family member’s medical journey can drive a deeper commitment to solving healthcare challenges.
  • AI drives market demand and can enhance internal processes, like explaining complex matches and automating repetitive workflows.

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