Episode #137. The Startup Prescription for Healthcare IT - Part I, with Elevsis Delgadillo, SVP of Customer Success at KeenStack
This is the story of a healthcare IT leader who swapped a 450-person team for startup life and ended up selling the very tech he used to buy.
In this episode, Elevsis Delgadillo, SVP of Customer Success at KeenStack, shares how his 14-year career in healthcare IT leadership prepared him for the fast-paced world of startup life. From leading digital platforms at Banner Health to rethinking sales with empathy and AI, he offers candid insights on bridging operational experience with solution-driven client engagement.
Tune in to hear how Elevsis is bridging the gap between operators and sellers, and why understanding clinical pain points is key to meaningful innovation!
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About Elevsis Delgadillo:
Elevsis Delgadillo is a healthcare operator turned startup leader. He currently leads Customer Success at KeenStack, a professional services firm accelerating ServiceNow adoption across Healthcare, CRM, and AI workflows. He plays a hands-on role in delivery, growth, and go-to-market execution.
Previously, Elevsis served as Vice President of IT Infrastructure and Operations at Banner Health, where he built a strong track record turning complex IT strategies into measurable business outcomes.
His operator mindset, deep healthcare experience, and execution-first approach are now key drivers behind KeenStack’s early traction with organizations looking to move fast, cut waste, and deliver value from day one.
Things You’ll Learn:
- Successful transitions from enterprise to startup leadership require humility and adaptability.
- Healthcare IT must address real-world clinical pain points, not just technical issues.
- Authentic, consultative selling builds stronger trust than pushing a one-size-fits-all solution.
- AI tools like ChatGPT transform how tech leaders research and make strategic decisions.
- Effective IT leadership depends on actively listening to both business and clinical stakeholders.