Episode #138. The Startup Prescription for Healthcare IT - Part II, with Elevsis Delgadillo, SVP of Customer Success at KeenStack
Are you really getting the most out of the platforms you're already paying for?
In this episode, Elevsis Delgadillo emphasizes the importance of helping healthcare organizations fully utilize platforms like ServiceNow to cut costs, reduce tech sprawl, and address staffing challenges. He highlights that successful transformation requires both technology and strong change management, leadership transparency, and frontline engagement to overcome resistance and drive adoption.
Tune in to hear how smart tech strategy and honest leadership can help healthcare organizations weather financial and cultural headwinds!
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About Elevsis Delgadillo:
Elevsis Delgadillo is a healthcare operator turned startup leader, currently leading Customer Success at KeenStack, a professional services firm accelerating ServiceNow adoption across Healthcare, CRM, and AI workflows. He plays a hands-on role across delivery, growth, and go-to-market execution.
Previously, Elevsis served as Vice President of IT Infrastructure and Operations at Banner Health, where he built a strong track record turning complex IT strategies into measurable business outcomes.
His operator mindset, deep healthcare experience, and execution-first approach are now key drivers behind KeenStack’s early traction with organizations looking to move fast, cut waste, and deliver value from day one.
Things You’ll Learn:
- Organizations must fully utilize platforms like ServiceNow to avoid waste and redundancy.
- Consolidating around core platforms reduces integration risk and complexity.
- Successful tech adoption depends on strong cultural alignment and change management.
- Tailored, hybrid solutions often outperform one-size-fits-all platform expansions.
- Healthcare systems face a significant talent gap in IT and cloud infrastructure.
- Clear communication and trust-building are essential for overcoming staff resistance.
- Rising cost pressures make IT efficiency and consolidation urgent priorities.