Episode #205. Healthcare’s Next Revolution Is… a Phone Call?, with Dr. Erin Palm, Medical Lead at Infinitus Systems

What if the biggest breakthrough in healthcare isn’t happening at the bedside, but on the phone?

In this episode, Dr. Erin Palm, Medical Lead at Infinitus Systems, shares how AI-powered communication agents are transforming healthcare by automating phone interactions with payers, providers, and patients to reduce delays and errors. She explains how structured protocols, agent supervision, and human-led audits ensure safety and clinical quality as these systems scale. Drawing from her experience as a trauma surgeon, she highlights how staying grounded in clinical care informs her approach to building responsible AI in an unpredictable digital health landscape. Ultimately, she believes AI’s greatest impact will come from automating routine tasks, improving access, and allowing clinicians to focus on higher-value, human-centered care.

Tune in to hear how AI is quietly reshaping healthcare operations, and what it takes to do it safely at scale!

Resources:

• Connect with and follow Dr. Erin Palm on LinkedIn and check out her website!

• Follow Infinitus Systems on LinkedIn and visit their website!

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