Episode #232. Code Blue: When the Hospital Goes Offline, with Natalie Freels, clinician, researcher, and educator in hospital internal medicine at Mayo Clinic Florida
What happens to patient care when the systems everyone depends on suddenly go dark?
In this episode, Natalie Freels, clinician, researcher, and educator in hospital internal medicine at Mayo Clinic Florida, shares her work as a physician assistant in hospital internal medicine at Mayo Clinic, where she operates at the intersection of clinical care, technology, and healthcare resilience. Her work includes implementing tools like continuous glucose monitoring, optimizing EHR systems, and leading downtime preparedness efforts to ensure care delivery continues safely when systems fail. She emphasizes that true resilience is not about recovery speed, but about maintaining consistent clinical workflows without technology. Natalie also reflects on her nontraditional career path and highlights the importance of purpose-driven work, thoughtful innovation, and embracing a portfolio career mindset in a rapidly evolving, AI-driven healthcare landscape.
Tune in to hear how Natalie Freels is rethinking healthcare resilience at Mayo Clinic, designing clinical workflows that keep patients safe even when technology fails!
Resources:
Connect with and follow Natalie Freels on LinkedIn.
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