Welcome to Risk Never Sleeps!
May 30, 2024

Episode #82. Improving Provider Efficiency to Enhance Patient Care, with Michael Jefferies, the Chief Information Officer at Boulder Community Health

Episode #82. Improving Provider Efficiency to Enhance Patient Care, with Michael Jefferies, the Chief Information Officer at Boulder Community Health

Working closely with business partners, such as legal risk and internal audit, helps mitigate potential risks associated with AI integration.

In this episode, Michael Jefferies discusses the importance of third-party risk, especially highlighted by the recent Change Healthcare incident. Michael emphasizes working closely with business partners and maintaining regulatory compliance while integrating AI technology. He talks about balancing business needs with risk and the challenges of implementing AI cautiously. Michael also highlights the importance of provider efficiency and managing staff burnout by addressing workload and finding joy in work. Finally, Michael advises young professionals to steer their career paths and stresses the importance of building positive cultures and relationships in healthcare.

Tune in and learn how to protect patient safety and create a positive culture in healthcare and IT!



For more information and ways to increase risk awareness and safety, visit us at www.censinet.com.

About Michael Jefferies:

Michael Jefferies is a transformational digital healthcare leader with over 20 years of high-impact experience achieving organizational goals. Currently serving as the Chief Information Officer at Boulder Community Health, he oversees information security, project management, and clinical applications for the expanding health system. With a diverse background spanning a Fortune 14 ranked organization, government, non-profit, and independent health systems, Michael has a proven track record of purpose-driven leadership. He is passionate about leveraging AI to enhance provider efficiency and reduce documentation burdens. His previous roles at McKesson and Longmont United Health have provided him with extensive experience implementing electronic health record systems and managing IT operations. Michael holds a Doctor of Public Health and additional degrees in healthcare, information systems, and business management. Outside work, he enjoys rebuilding motorcycles, a hobby that has taught him patience and problem-solving skills. He is dedicated to fostering a positive workplace culture and guiding young professionals in their career paths.

Things You’ll Learn:

  • Working closely with business partners, such as legal risk and internal audit, helps mitigate potential risks associated with AI integration.
  • Achieving provider efficiency through AI can reduce the documentation burden and improve patient care, but it must be approached cautiously.
  • Managing burnout in healthcare requires addressing workload, improving the nature of work, and finding ways for staff to reconnect with their mission.
  • Creating a positive work culture involves fully engaging in hiring processes and recognizing when team members are not a good fit.
  • Addressing substance use disorders with technology can help identify and treat patients, potentially reducing overdose deaths.

Resources:

  • Connect with and follow Michael on LinkedIn.
  • Learn more about Boulder Community Health on LinkedIn and their website.