Stay up to date with the recent episodes.
Catching up with trends is crucial, but first, solid programs and processes must be in place—leadership first, technology last.
In this episode, Heather Costa shares her insights into the evolving field of technology resilience, emphasizing the importance of proactive measures, strategic planning, and relationship building across different teams and departments. She discusses her personal life and her passion for continuous learning.
Whether you're interested in the intricacies of healthcare IT, looking for career advice, or want to hear an inspiring story, this episode has something for you.
For more information and ways to increase risk awareness and safety, visit us at www.censinet.com.
Heather M. Costa, MPS, CBCP, CCRP, is the Director of Technology Resilience at Mayo Clinic. In her capacity, Heather is responsible for the strategic direction, development, and implementation of an enterprise-wide program that ensures the recoverability of IT resources to safeguard patient care in the event of a technology disruption (physical and/or cyber). Before joining the Mayo Clinic, Heather was responsible for the cultivation and execution of the Business Resilience program at the Cleveland Clinic. There, she led a paradigm shift that improved the resilience of patient care by creating an innovative, fully integrated model for business continuity, disaster recovery, and crisis management in healthcare.
Heather is the Education Chair for the WiCyS (Women in Cybersecurity) Healthcare Affiliate. She previously served on the Operational Board of the Association of Healthcare Emergency Preparedness Professionals (AHEPP) and co-led the AHEPP Professional Standards Committee.
Heather earned her Bachelor of Science (BS) in Emergency Management and Homeland Security with a minor in Digital Forensics, summa cum laude, from the University of Akron, and her Master of Professional Studies (MPS) in Homeland Security - Information Security and Forensics from Penn State University. She is a Certified Business Continuity Professional (CBCP) a Certified Cyber Resilience Professional (CCRP), and holds certifications in ITIL, Cybersecurity, Emergency Management, and Domestic Preparedness.
