Episodes

What if fixing healthcare didn’t require replacing systems, but simply connecting them better? In this episode, Sam Meckey, President of WestCX, shares how his nearly 25-year healthcare career and unique background as a Navy pilot have shaped his leadership approach. He explains how WestCX combines messaging and voice technologies to orchestrate seamless, AI-powered communication across fragmented healthcare systems. The company’s mission is to bring a modern, retail-like consumer engagement ...

Most organizations aren’t failing because of too little data; they’re failing because they’re drowning in too much of it. In this episode, Roelf Kuitse, Director of Customer Success and Experience at Censinet, explains how his team helps organizations focus on the most critical risks rather than getting overwhelmed by excessive data, using curated tools and best practices. He highlights that recent data confirms what many suspected: AI governance is still immature across organizations. Roelf ...

Access to care is not just about coverage. It is also about whether someone can physically get to the appointment that could keep them healthy, stable, or alive. In this episode, Robbins Schrader, Co-Founder and CEO of SafeRide Health, discusses the overlooked but essential role transportation plays in healthcare access. He explains how SafeRide helps Medicare and Medicaid members get to appointments for life-sustaining care, and why transportation can be a powerful lever for improving outcom...

What if the real ROI of AI in healthcare isn’t speed, but giving clinicians their time and purpose back? In this episode, Pavitra Krishnamani, emergency physician at MD Anderson Cancer Center, explains how building a strong foundation in AI and digital health education is essential to driving meaningful innovation in healthcare. At MD Anderson Cancer Center, multidisciplinary initiatives such as journal clubs and hackathons are fostering collaboration among clinicians, developers, and data sc...

Most healthcare breaches don’t start inside the hospital; they start with a vendor no one is watching closely enough. In this episode, Paul Russell, Chief Product Officer for Censinet, explains how healthcare organizations struggle to manage risk across thousands of third-party vendors, where many breaches originate. He describes how manual processes make risk assessment overwhelming and how Censinet uses AI and automation to identify and prioritize the most critical threats. A key innovation...

When ransomware hits a hospital, the real damage is not just technical. It can disrupt care, reroute patients, strain clinicians, and threaten the survival of the organization itself. In this episode, Omar Hussain, CEO and Co-Founder of QuellSecure, shares why he came out of retirement to tackle one of healthcare’s most devastating cyber threats. He explains how QuellSecure approaches ransomware differently by focusing on containment at the endpoint, assuming breach rather than relying only o...

Breaking down silos across healthcare systems may be one of the most important steps toward safer care, stronger operations, and more sustainable performance. In this episode, Nancy Wright, Vice President of Digital Structures and Platforms at GE HealthCare, discusses how health systems can use digital platforms, data aggregation, and AI to connect fragmented hospital operations. She explains why hospitals often underestimate the number of disconnected systems they actually manage and why nor...

AI might be the headline, but the real transformation in healthcare IT is happening in the foundations most people overlook. In this episode, Oliver Galicki, Vice President of Clinical Applications at Memorial Hermann Health System, explains how his organization is evolving beyond a major Epic transformation into a new phase focused on ERP modernization, enterprise imaging, and AI adoption. He highlights three major industry shifts: EHR consolidation, ERP replacement, and imaging platform uni...

Curious about how AI is transforming healthcare documentation and evidence-based decision-making? In this episode, Dr. Nancy Cibotti, US-Based Chief Medical Information Officer at Heidi Health, shares her journey from managing large health systems to leading AI innovation for clinicians globally. Heidi began as an AI scribe to reduce documentation burdens and now serves 190 countries in 110 languages. Its latest tool, Heidi Evidence, provides free, ad-free, clinically curated information for ...

You don’t know what your medication costs until you’re at the pharmacy, and by then, it’s too late to choose. In this episode, Miriam Paramore, Founder & CEO of RxUtility, shares how her company is tackling one of healthcare’s most frustrating gaps: the lack of transparent prescription pricing at the pharmacy counter. Drawing on over 40 years in health tech, she is building an AI-enabled, data-driven platform that aggregates pricing, coverage, and savings options to help consumers find the lo...

AI is moving fast in healthcare, but it’s not replacing the most important part: people! In this episode, Krista Arndt, Associate CISO of St. Luke's University Health Network, and Dan Spitzer, the SVP and GM at Cyderes, discuss how AI is reshaping healthcare, emphasizing that it must remain human-centered with clinicians always “in the loop.” They highlight digital health equity as a critical mindset, focusing on expanding access to underserved communities rather than just building new tools....

The best healthcare technology strategies start with people, not platforms. In this episode, Koh Kerdsri, Chief Information Officer at Clever Care Health Plan, shares how he is leading enterprise IT, AI governance, security, and data strategy in a culturally sensitive Medicare Advantage organization serving diverse communities across Southern California. He discusses the growing importance of cybersecurity, the challenge of finding AI tools that can accurately support multilingual member popu...

Great technology leadership in healthcare starts with curiosity, close contact with users, and a willingness to solve the right problems in fast-changing environments. In this episode, Josh Prince, Chief Technology Officer and VP of Engineering at Censinet, shares his path from healthcare consulting and analytics into startup leadership and enterprise software development. He talks about what he loves most about startup environments, including the autonomy, stretch, and cross-functional probl...

AI in healthcare will only scale if organizations can prove it creates real value and earns real trust. In this episode, Jerry Buchanan, Head of Growth at Optura.AI, discusses why trust is the missing ingredient in most healthcare AI strategies and how organizations can build it by focusing on measurable outcomes from the start. He explains how Optura helps health systems manage the full AI journey, from idea intake and governance to workflow development and ROI measurement, and why value rea...

What if the most overlooked driver of lifelong health isn’t the healthcare system, but the confidence of a parent in the first year of a child’s life? In this episode, Hans Kullberg, CEO and co-founder of Avocado Health, discusses how parental confidence and competence shape lifelong health outcomes from birth. He shares how Avocado Health delivers 24/7, evidence-based support through text messaging, making trusted guidance accessible to all parents. He explains the critical gaps in early chi...

AI is moving faster than healthcare governance can keep up, and that’s a problem. In this episode, Dr. Hamed Abbaszadegan, an internal medicine–trained physician and clinical informatics leader known as “The AI MD”, talks about the urgent need for effective AI governance in healthcare. He explains why traditional governance structures fall short and require more diverse, technically skilled teams. He also explores how improving data quality is unlocking better decision-making and new AI use c...

Imagine a healthcare system where patient data from thousands of providers seamlessly comes together to improve care in real time. In this episode, Inderpal Kohli, Chief Technology Officer at Healthix, discusses the transformation of a large New York Health Information Exchange (HIE) into a data intelligence organization, managing data from 9,000 entities and 27,000 physicians. He highlights the challenge posed by messy, disparate data and the importance of normalizing and building trust to p...

What if the real problem in healthcare isn’t clinical care, but everything that happens before it? In this episode, Aditya Bansod, Co-founder and Chief Technology Officer at Luma Health, shares how his team is using operational AI to simplify how patients access care, focusing on everything outside the exam room. He explains a shift from point solutions like scheduling tools to outcome-driven models, in which AI agents coordinate across workflows to ensure patients complete their care journey...

What if the biggest breakthrough in healthcare isn’t happening at the bedside, but on the phone? In this episode, Dr. Erin Palm, Medical Lead at Infinitus Systems, shares how AI-powered communication agents are transforming healthcare by automating phone interactions with payers, providers, and patients to reduce delays and errors. She explains how structured protocols, agent supervision, and human-led audits ensure safety and clinical quality as these systems scale. Drawing from her experien...

What if the very technologies meant to reduce physician burnout are actually making it worse? In this episode, Dr. Jay Anders shares his journey from practicing internal medicine to becoming CMO at Medicomp, driven by early involvement in health IT and a desire to improve clinical systems. He discusses how his organization is cautiously leveraging AI, particularly voice-enabled commands powered by LLMs, while focusing on minimizing errors, such as hallucinations, to ensure reliability. From a...

What if one of healthcare’s biggest expenses is something most executives barely even know exists? In this episode, Greg Miller, VP of Marketing and Business Development at Carta Healthcare, explains how hospitals spend billions on manual clinical data abstraction and how his company uses AI combined with clinical expertise to automate and improve this process. He emphasizes the importance of “hybrid intelligence,” where AI and human validation work together to ensure high-quality data for co...

AI is everywhere in healthcare right now, but many leaders are still trying to figure out what it actually means for their organizations. In this conversation at ViVE 2026, Cambrey Ware, Chief Commercial Officer at Censinet, shares what she’s hearing from health system leaders about AI, highlighting widespread confusion, mixed adoption strategies, and the growing need for governance. She reflects on how she unexpectedly entered healthcare through technology sales and built a career driven by ...

Are you ready to rethink resilience in healthcare IT? In this episode, Andrea Steele, Healthcare IT and business intelligence executive, talks about building resilience, preparing for system downtime, and the evolving role of AI in healthcare. She emphasizes the importance of proactively testing business continuity and disaster recovery plans and ensuring cross-departmental collaboration and operational buy-in. Steele also shares insights on navigating shadow AI, securing sensitive data, and ...

As healthcare moves beyond the hype of AI, organizations are discovering that success depends just as much on governance, security, and people as it does on the technology itself. In this episode, Steven Ramirez, Chief Information Security & Technology Officer (CISTO) for Renown Health, discussed how healthcare organizations are moving beyond AI hype and focusing on practical implementation, governance, and adoption. Renown has prioritized early use cases, such as Microsoft Copilot, while emp...