Episodes

What happens to patient care when the systems everyone depends on suddenly go dark? In this episode, Natalie Freels, clinician, researcher, and educator in hospital internal medicine at Mayo Clinic Florida, shares her work as a physician assistant in hospital internal medicine at Mayo Clinic, where she operates at the intersection of clinical care, technology, and healthcare resilience. Her work includes implementing tools like continuous glucose monitoring, optimizing EHR systems, and leadin...

Healthcare is entering an AI-powered future, but its security and resilience foundations may not be strong enough to support it. In this episode, Richard Staynings, Chief Security Strategist at Cylera, shares over 30 years of experience in healthcare cybersecurity, spanning roles in industry, academia, and advisory work focused on AI-driven security and risk assessment. He highlights that healthcare is entering a major transformation driven by AI and robotics, but warns that cybersecurity mat...

What happens when demand for care outpaces the number of beds and the people available to staff them? In this episode, Robin Roberts, Director of Health IT Regulatory Affairs at PointClickCare, explains how skilled nursing facilities (SNFs) face mounting pressure from rising patient acuity, workforce shortages, and limited bed capacity. She highlights how AI is being embedded into EHR systems to support staff through summarization, workflow augmentation, and improved care transitions. With th...

Cybersecurity in healthcare is no longer about hacking systems; it’s about hacking trust. In this episode, Ryan Witt, Head of Healthcare Solutions at Proofpoint, discusses how healthcare cybersecurity is evolving toward protecting people rather than just systems, as attackers increasingly exploit trust through AI-driven social engineering. He explains Proofpoint’s approach to securing communication layers and preventing data loss from various user risk types. Witt highlights the rapid adoptio...

What does it take to lead cybersecurity well in healthcare when the stakes are operational, personal, and tied to patient safety? In this episode, Skip Sorrels, Field CTO and CISO at Claroty, reflects on the lessons that shaped his career across healthcare cybersecurity and leadership. He shares how early mistakes taught him never to underestimate threats, why preparation matters most when teams are under pressure, and how playbooks, tabletop exercises, and strong relationships help organizat...

What if the patients with the most data are the ones least able to protect it, or advocate for themselves? In this episode, Sri Bharadwaj, Chief Operating Officer and Chief Information Officer at Longevity Health Plans, explains how Longevity Health uses data analytics and AI to improve care for elderly patients in skilled nursing facilities. By tracking activities of daily living, his team identifies early warning signs and intervenes before conditions worsen, often preventing hospitalizatio...

What if the key to fixing healthcare innovation isn’t more technology, but better partnerships and smarter leadership models? In this episode, Stephanie Lahr, an internal medicine physician and healthcare executive, shares her journey from practicing internal medicine to health system leadership and now fractional executive work across healthcare technology companies. She explains how this model allows organizations, especially early-stage ones, to access experienced leadership without the co...

What if your security platform could warn you about a cyberattack before it even happens? In this episode, Ty Greenhalgh, Healthcare Technology Strategist for Armis, explains how the company is evolving beyond medical device security by integrating AI-driven capabilities for early threat detection, code analysis, and automated remediation. Their platform can predict cyberattacks up to 30 days in advance, identify vulnerabilities in AI-generated code, and assign ownership of issues to accelera...

Healthcare has long accepted a false tradeoff: better security means worse clinician experience, but what if you could have both? In this episode, Dr. Sean Kelly, Chief Medical Officer and the SVP of Customer Healthcare Strategy at Imprivata, discusses the need to eliminate the tradeoff between cybersecurity and clinician experience by making secure behaviors the easiest option through passwordless technologies like facial biometrics and passkeys. He emphasizes that clinicians don’t resist te...

What if fixing healthcare didn’t require replacing systems, but simply connecting them better? In this episode, Sam Meckey, President of WestCX, shares how his nearly 25-year healthcare career and unique background as a Navy pilot have shaped his leadership approach. He explains how WestCX combines messaging and voice technologies to orchestrate seamless, AI-powered communication across fragmented healthcare systems. The company’s mission is to bring a modern, retail-like consumer engagement ...

Most organizations aren’t failing because of too little data; they’re failing because they’re drowning in too much of it. In this episode, Roelf Kuitse, Director of Customer Success and Experience at Censinet, explains how his team helps organizations focus on the most critical risks rather than getting overwhelmed by excessive data, using curated tools and best practices. He highlights that recent data confirms what many suspected: AI governance is still immature across organizations. Roelf ...

Access to care is not just about coverage. It is also about whether someone can physically get to the appointment that could keep them healthy, stable, or alive. In this episode, Robbins Schrader, Co-Founder and CEO of SafeRide Health, discusses the overlooked but essential role transportation plays in healthcare access. He explains how SafeRide helps Medicare and Medicaid members get to appointments for life-sustaining care, and why transportation can be a powerful lever for improving outcom...

What if the real ROI of AI in healthcare isn’t speed, but giving clinicians their time and purpose back? In this episode, Pavitra Krishnamani, emergency physician at MD Anderson Cancer Center, explains how building a strong foundation in AI and digital health education is essential to driving meaningful innovation in healthcare. At MD Anderson Cancer Center, multidisciplinary initiatives such as journal clubs and hackathons are fostering collaboration among clinicians, developers, and data sc...

Most healthcare breaches don’t start inside the hospital; they start with a vendor no one is watching closely enough. In this episode, Paul Russell, Chief Product Officer for Censinet, explains how healthcare organizations struggle to manage risk across thousands of third-party vendors, where many breaches originate. He describes how manual processes make risk assessment overwhelming and how Censinet uses AI and automation to identify and prioritize the most critical threats. A key innovation...

When ransomware hits a hospital, the real damage is not just technical. It can disrupt care, reroute patients, strain clinicians, and threaten the survival of the organization itself. In this episode, Omar Hussain, CEO and Co-Founder of QuellSecure, shares why he came out of retirement to tackle one of healthcare’s most devastating cyber threats. He explains how QuellSecure approaches ransomware differently by focusing on containment at the endpoint, assuming breach rather than relying only o...

Breaking down silos across healthcare systems may be one of the most important steps toward safer care, stronger operations, and more sustainable performance. In this episode, Nancy Wright, Vice President of Digital Structures and Platforms at GE HealthCare, discusses how health systems can use digital platforms, data aggregation, and AI to connect fragmented hospital operations. She explains why hospitals often underestimate the number of disconnected systems they actually manage and why nor...

AI might be the headline, but the real transformation in healthcare IT is happening in the foundations most people overlook. In this episode, Oliver Galicki, Vice President of Clinical Applications at Memorial Hermann Health System, explains how his organization is evolving beyond a major Epic transformation into a new phase focused on ERP modernization, enterprise imaging, and AI adoption. He highlights three major industry shifts: EHR consolidation, ERP replacement, and imaging platform uni...

Curious about how AI is transforming healthcare documentation and evidence-based decision-making? In this episode, Dr. Nancy Cibotti, US-Based Chief Medical Information Officer at Heidi Health, shares her journey from managing large health systems to leading AI innovation for clinicians globally. Heidi began as an AI scribe to reduce documentation burdens and now serves 190 countries in 110 languages. Its latest tool, Heidi Evidence, provides free, ad-free, clinically curated information for ...

You don’t know what your medication costs until you’re at the pharmacy, and by then, it’s too late to choose. In this episode, Miriam Paramore, Founder & CEO of RxUtility, shares how her company is tackling one of healthcare’s most frustrating gaps: the lack of transparent prescription pricing at the pharmacy counter. Drawing on over 40 years in health tech, she is building an AI-enabled, data-driven platform that aggregates pricing, coverage, and savings options to help consumers find the lo...

AI is moving fast in healthcare, but it’s not replacing the most important part: people! In this episode, Krista Arndt, Associate CISO of St. Luke's University Health Network, and Dan Spitzer, the SVP and GM at Cyderes, discuss how AI is reshaping healthcare, emphasizing that it must remain human-centered with clinicians always “in the loop.” They highlight digital health equity as a critical mindset, focusing on expanding access to underserved communities rather than just building new tools....

The best healthcare technology strategies start with people, not platforms. In this episode, Koh Kerdsri, Chief Information Officer at Clever Care Health Plan, shares how he is leading enterprise IT, AI governance, security, and data strategy in a culturally sensitive Medicare Advantage organization serving diverse communities across Southern California. He discusses the growing importance of cybersecurity, the challenge of finding AI tools that can accurately support multilingual member popu...

Great technology leadership in healthcare starts with curiosity, close contact with users, and a willingness to solve the right problems in fast-changing environments. In this episode, Josh Prince, Chief Technology Officer and VP of Engineering at Censinet, shares his path from healthcare consulting and analytics into startup leadership and enterprise software development. He talks about what he loves most about startup environments, including the autonomy, stretch, and cross-functional probl...

AI in healthcare will only scale if organizations can prove it creates real value and earns real trust. In this episode, Jerry Buchanan, Head of Growth at Optura.AI, discusses why trust is the missing ingredient in most healthcare AI strategies and how organizations can build it by focusing on measurable outcomes from the start. He explains how Optura helps health systems manage the full AI journey, from idea intake and governance to workflow development and ROI measurement, and why value rea...

What if the most overlooked driver of lifelong health isn’t the healthcare system, but the confidence of a parent in the first year of a child’s life? In this episode, Hans Kullberg, CEO and co-founder of Avocado Health, discusses how parental confidence and competence shape lifelong health outcomes from birth. He shares how Avocado Health delivers 24/7, evidence-based support through text messaging, making trusted guidance accessible to all parents. He explains the critical gaps in early chi...